Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not, we're here to help.
- •Returns accepted within 7 days of delivery
- •Item must be in original condition and packaging
- •Special or limited edition cards are non-returnable unless damaged
Need a different card? We offer exchanges for most products.
- •Exchanges must be requested within 7 days of delivery
- •Exchange for equal or higher value (pay the difference)
- •Contact customer service to initiate an exchange
If your item arrives damaged, we'll make it right.
- •Report damage within 48 hours of delivery
- •Include clear photos of the damage
- •We'll replace the item or provide a full refund
Return Process
- 1
Contact Customer Service
Email us at returns@iplcards.com or call +91 98765 43210 to initiate a return. Please include your order number and reason for return.
Our customer service team will respond within 24 hours with return authorization and instructions.
- 2
Package Your Return
Carefully package the item in its original packaging. Include the return authorization form provided by our customer service team.
For valuable cards, we recommend using a rigid card protector and bubble wrap to prevent damage during return shipping.
- 3
Ship Your Return
Ship the package to the address provided in the return instructions. We recommend using a tracked shipping method.
Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
- 4
Refund Processing
Once we receive and inspect your return, we'll process your refund.
Refunds typically take 7-14 business days to appear on your original payment method. You'll receive an email confirmation when your refund is processed.
Frequently Asked Questions
Our Guarantee
We stand behind the quality and authenticity of every card we sell. If you're not completely satisfied with your purchase, we're here to make it right. Our customer satisfaction is our top priority.